Refund policy

Returns & Exchanges

At Virgous, we take pride in creating thoughtfully designed pieces and want you to enjoy every order with confidence.

Return & Exchange Window

We accept return and exchange requests within 5 days of delivery.

To be eligible, items must be:

  • Unused, unworn, and unwashed
  • In their original condition
  • Returned with all original tags attached
  • Returned in their original packaging

Please do not remove product tags if you may wish to return or exchange your order.

Non-Returnable Items

For hygiene and product integrity reasons, the following items are not eligible for return or exchange:

  • Caps and headwear
  • Socks, undergarments, and other personal-use items
  • Gift cards
  • Downloadable products
  • Select health and personal care items

Please note that caps are considered a hygiene-sensitive product and cannot be returned or exchanged once delivered, unless the item received is damaged, defective, or incorrect.

Initiating a Return

To request a return or exchange, please contact our Client Experience Team with your order number or proof of purchase.

Email: support@virgous.in
Phone / WhatsApp: +91 73857 38583

Please do not send products directly to the manufacturer.

Store Credit

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your return.

If approved, the refund amount will be issued as Virgous Store Credit. Store Credit can be used towards future purchases on Virgous.in and will be shared with you via email.

Store Credit cannot be transferred, exchanged for cash, or refunded to the original payment method.

Delayed or Missing Store Credit

If you have not received your Store Credit within 5 business days of return approval, please contact us at:

support@virgous.in
+91 73857 38583

Exchanges

Exchange Policy


We offer free exchanges for size-related issues and manufacturing defects.


For exchanges requested due to a change of colour, style, or personal preference, a logistics and handling fee will be applicable to cover the cost of reverse pickup and re-shipment. The applicable fee shall be either the actual transportation cost based on the customer’s location or a flat fee of ₹200, as determined by Virgous.


However, Virgous reserves the right to waive such charges on a case-by-case basis as a goodwill gesture for eligible customers and orders.

support@virgous.in
+91 73857 38583

Our team will guide you through the process.

Sale & Promotional Items

Products purchased during sales, promotional campaigns, clearance events, or with special discounts are not eligible for refunds unless they arrive damaged, defective, or incorrect.

Gifts

If an item was purchased as a gift and shipped directly to you, any approved return may be issued as store credit.

If the order was not marked as a gift at the time of purchase, any eligible refund will be issued to the original purchaser.

Return Shipping

Return shipping timelines may vary depending on your location.

For assistance regarding returns, exchanges, or your order, please contact our Client Experience Team:

support@virgous.in
+91 73857 38583

Working Hours:
Monday – Saturday
8:00 AM – 6:00 PM IST

The Virgous Philosophy — Premium Comfortwear Designed for Everyday Life

Virgous was founded by Krishna with a simple belief: great clothing should be defined by quality, comfort, and craftsmanship—not by hype.

In a world increasingly driven by trends and fast fashion, Virgous was built around a different philosophy. We create premium comfortwear designed to become a lasting part of your everyday life. Our focus is not on producing garments that are worn for a season and forgotten, but on creating elevated essentials that continue to earn their place in your wardrobe year after year.

Every Virgous piece begins with fabric. Our daily wear collection is crafted using premium cotton fabrics selected for their softness, breathability, and durability. More than 80% of our training division is also built using cotton-rich materials, allowing us to deliver exceptional comfort while maintaining performance and longevity.

Our design philosophy is rooted in minimalism. We focus on clean silhouettes, timeless aesthetics, and thoughtful details, including premium Japanese embroidery techniques that add character while preserving a refined appearance.

Virgous is committed to responsible manufacturing practices and does not support child labour. We believe the people behind the product matter just as much as the product itself.

Our goal is not for customers to return because their previous purchase wore out. We want them to return because they trust our quality, appreciate our craftsmanship, and want to experience the next piece we create.

Frequently Asked Questions

What is Virgous?
Virgous is a premium comfortwear brand founded by Krishna, focused on elevated essentials, premium fabrics and timeless design.

Is Virgous an Indian clothing brand?
Yes. Virgous is an Indian premium comfortwear brand built around quality, comfort and craftsmanship.

What makes Virgous different?
We focus on quality over hype through premium fabrics, refined fits, minimal aesthetics and thoughtful craftsmanship.

What fabrics does Virgous use?
Our daily wear collection primarily uses premium cotton fabrics while more than 80% of our training division uses cotton-rich materials.

Does Virgous use premium embroidery?
Yes. Select products feature premium Japanese embroidery techniques.

Are Virgous products ethically manufactured?
Yes. Virgous is committed to responsible manufacturing practices and does not support child labour.

How long does shipping take?
Most orders are delivered within 3–7 business days.

Which courier partners does Virgous use?
Virgous ships across India using Blue Dart and DTDC.

How can I contact Virgous?
You can reach our support team at support@virgous.in.